Frequently Asked Questions

    What is MaximumUSENET.com?

A premium Usenet service, Maximum Usenet offers users high-speed connections to newsgroup servers that offer a high completion and retention rate. Make sure you check out a complete list of our benefits for more information.

     What does Maximum Usenet provide?

Maximum Usenet provides high-speed access to Usenet to users across the globe for exceptional service.

    Does Maximum Usenet limit download speed?

No, your download speed will depend on internet traffic, connection speed and route to servers. Maximum Usenet does not rate limit its users.

    Where do I see how much I've downloaded?

Simply go to the members area. There you'll find an overview of how to use the members area and check bandwidth.

    Does my account automatically renew, and when does that happen?

A monthly account will be automatically renewed at the end of each billing cycle until the user cancels his or her account. Keep in mind that the billing cycle may not coincide with the calendar month. The cycle will begin when the user signs up for service and renews after 30 days.

    Where do I change account information?

If you'd like to change your password and/or your username, log into the members area and click the change information button.

    How do I cancel?

You may cancel your account within the members area. Should you run into any problems canceling your account, contact the billing department.

    How many simultaneous connections are users allowed?

Depending on the plan the customer chooses, 8 or 20 simultaneous are allowed.

    Which Maximum Usenet plans include SSL Security?

All of Maximum Usenet's plans include 256-bit SSL security encryption.

    How many newsgroups are there on Maximum Usenet?

There are currently in the vicinity of 107,000 newsgroups available on Maximum Usenet. We are able to offer access to over 100,000 groups, although some groups are considered 'dead' and do not have content or have very little content, so we try to exclude these. We are willing to take suggestions from our users regarding newsgroups they'd like to see.

    How long are messages and files in the newsgroups available?

Retention time is up to 1,033 days.

    How fast am I able to download files?

Download speed depends on various factors such as internet traffic, connection speed, etc. Maximum Usenet will not rate limit or throttle speeds for any user. Access is available from the US and EU servers to help ensure users may take advantage of the fastest speeds available.

    What is SSL Security Encryption?

Usenet uses SSL, which stands for Secure Socket Layer, to encrypt information. This technology has been used for years to make sure internet service providers did not limit connection speed. Port 563 is used when using an SSL connection with Usenet; this is not throttled by many ISPs, which allows for full-speed connections.

    Is SSL encryption beneficial?

Yes. Downloading from a secured connection means that the information being downloaded is scrambled on both ends and reassembled using an encryption key only accessed by the two ends of the 'transaction'. SSL helps secure login and password information, as well as other private information being sent. What's more, in some cases when an ISP is traffic shaping ports used for Usenet, the user may witness an increase in speed since the SSL ports are not being traffic shaped by the ISP.

    How do I join Maximum Usenet?

It's easy! We will accept payment in American dollars using Visa, Mastercard, American Express, Discover or PayPal, or we'll accept payment in GBP through WolrdPay. Simply navigate to and follow the instructions.

    How much is Maximum Usenet?

There are plans starting at just $10.57/month (£5.26) for the Maximum Silver plan; $12.57 (£6.25) for the Maximum Gold plan; or $18.57 (£9.24) for the Maximum Platinum plan. All plans access the same speed, quality service and content, but differ in other features such as transfer limit, simultaneous connections allowable, etc.

    What payment methods/currencies are accepted by Maximum Usenet?

We'll accept US Dollars and UK Pounds using many credit and debit cards, and we'll also accept payments through PayPal if the user is paying in US Dollars. You'll be informed of the accepted methods of payments again when signing up.

    I signed up, now what?

Once you sign up for a Maximum Usenet membership, you'll receive a membership email and a receipt email. In the membership email you'll find your username and password. Make sure that you retain both emails for your records.

    Is a real email address required?

Yes! If you do not give a valid email address, you won't receive either the membership email or the receipt email, and you need to have both of these to complete the sign up process. We will not sell your information and we will not send you spam. You'll only receive emails from Maximum Usenet regarding issues with your account.

    I didn't receive my welcome email, what do I do?

Check your spam folder and make sure that you adjust your filter to accept emails from Maximum Usenet. If you need the welcome email to be resent, just contact us using the valid email you provided during sign up and we'll provide assistance. We strive for ultra-fast email response and our help desk is open 24/7!

    Which ports do I use?

Visit the ports page for information regarding which ports to use. You may use ports 119, 443 and 8080 for Non-SSL and 563, 80, 81 for SSL. Those who are experiencing poor routing may use ports 7,000, 8,000 or 9,000.

    How are downloads and transfer measured?

Maximum Usenet counts every byte of information going from our server to our users' computer including files that come from binaries groups and text groups. Transfer amounts for posts our users make to groups are not counted, however.

    How do I figure out how much transfer I've used for the billing period?

Go to the members area and find the page that details the amount of transfer you've used for the period. Statistic sections are updated every hour for your convenience.

    For how long are messages and files in groups available?

1,033 days for binaries groups and up to 1,265 days for text groups.

    How will I be billed?

You may use a credit/debit card or a PayPal account. Membership plans renew every month until canceled by the user. In the members area you'll find a cancellation form that must be filled out when the user wishes to cancel. For those who signed up using their PayPal or WorldPay account, they'll have to sign in to their PayPal or WorldPay account and cancel the subscription there in addition to filling out the cancellation form with Maximum Usenet.

    What's autorecycling?

Autorecycling allows Maximum Usenet to automatically renew a user's account once they've reached their download limit for the month. Otherwise, once a user reaches his or her download limit for the month, they will no longer be able to download content from newsgroups until the next billing cycle. This will also move future billing dates. For instance, if you sign up for a 2GB/month plan on the 5th of the month and use all of the 2GB on the 27th of the same month, autorecycling will allow Maximum Usenet to automatically re-bill you for the price of the 2GB plan on that day. Future re-bill dates will be moved to the 27th of the month as well—unless you again use all of the 2GB before the re-bill date, in which case the re-bill date will be moved again.

    Can I turn off autorecycling?

Yes. All you need to do is login to the members area and click the appropriate link to turn on/off autorecycling. Be aware, however, that turning off autorecycling does not cancel auto renewal of your account on the next re-bill date.

    How do I cancel my account?

It's easy. You can cancel your account using the control panel after logging into the members area. After you cancel, your account will still be active until the end of the current billing cycle. You may reactivate your account at any time. If you signed up for a free trial, be sure to cancel the account before the trial period is over. If you used PayPal or WorldPay to sign up, be sure to cancel your subscription or FuturePay Agreement as well to avoid complications.

    How do I view invoices for my account?

Simple. Just follow this link: http://www.maximumusenet.com/members/payhistory.php

    May I share accounts?

No. If Maximum Usenet determines that multiple IP addresses are being used to access a particular account, we reserve the right to cancel that account. Refer to the Terms Page for further information.

    I logged into the control panel, where do I find the newsgroups?

To access newsgroups, make sure that you download and install a newsreader otherwise you will be unable to do so. You must enter the news server address as well as your username and password before you may access the newsgroups.
Retention up to 1,033 days: Maximum Usenet offers a Maximum Platinum Plan that offers 20 connections and up to 1,033 days of retention!
European Server Farm: European customers are offered a European Server that helps improve the speed at which they may download thanks to the closer proximity of the server to their computer. This allows direct peering to UK customers to the European Server, allowing them to receive the same high-speeds enjoyed by our customers in the US.
Speed and Reliability: Maximum Usenet offers unlimited speeds to the internet service provider's capabilities so that users may enjoy newsgroups more conveniently. We do not throttle or cap accounts. What's more, our 24/7 support allows users to report and rectify any problems they may encounter.
Completion and Retention: Maximum Usenet offers 99% completion to all newsgroups. With a binaries retention of 1,033 days and a text retention of 1,265 days, our retention is among the highest available.
Uncensored Newsgroups: The servers at Maximum Usenet are able to provide any newsgroup that our users require. Find what you're looking for in your favorite newsgroups.
Privacy: We will always respect your privacy and we do not share information with third parties. What's more, we don't track our users' downloads. Users enjoy SSL 256-bit encrypted accounts for added privacy and peace of mind.

    Can I upgrade my account or change payment information?

Yes. Just go to the members area and utilize the change form provided.

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